PilotPMStop paying eight tools to know your customer.
One platform for everyone who talks to your customers — Support, Success, Sales, Product, Compliance.
AI handles the routine. You handle what matters.
Replaces Intercom, Productboard, Gainsight, Outreach, AppFollow — and the rest of the stack you're tired of stitching together.
Customer-facing tools weren't built for AI.
Intercom, Zendesk, Productboard, Gainsight — every one of them retrofitted AI onto a fifteen-year-old data model. The AI deflects FAQs and stops there, because it can't see your roadmap, your customer's ARR, or what your engineering team is fixing this week.
We built it the other way around. AI sees everything. Humans approve when it matters.
One signal stream. Five role-flexible lenses.
Customer Support
Reply to every email, App Store review, WhatsApp message, and chat in one inbox. AI drafts every reply with full context — your roadmap, the customer's history, last quarter's promises. 60–80% deflection. Multilingual out of the box.
Customer Success
Account health from real signals, not survey data. Renewal forecasts you can trust. QBR prep in one click. The AI knows when an account is slipping before the human does.
Sales
Buying signals from every channel — not just CRM activity. AI-drafted outbound that mentions what your customer actually said. Pipeline that knows what your roadmap is shipping next quarter.
Product
Customer signals cluster into themes; themes pin to initiatives; initiatives carry real ARR and commitments. The roadmap stops lying. Sundays are for your kids.
Compliance
Regulator monitoring. Contract clause flagging. Audit-ready evidence packs in one click. Built for fintech, healthtech, and anyone whose CS conversations are also compliance events.
All (for founders)
One dashboard. Every customer, every channel, every signal. The CS, Product, Sales, and Compliance views you'd buy separately, in the same workflow. Built for the founder of a 10-person team who wears every hat.
Why this stays better.
Pre-built integrations
50+ integrations on day one — HubSpot, Slack, Linear, Jira, App Store, Google Play, WhatsApp, Postmark, Stripe, Notion, GitHub, and the rest of your stack. New ones land every week. Replace your stitched-together stack in a single afternoon.
Cross-tool data unification
Every signal — App Store review, support ticket, Slack mention, sales call, deal stage — lives in one schema. Your AI sees the whole picture. Your competitors' AI sees one channel.
Continuous tenant learning
Every reply you approve, every draft you edit, every escalation you make trains your tenant's AI. Six months in, your replies are sharper than any out-of-the-box AI can match. Year one customers compound; year three customers convert.
Built AI-first, not AI-bolted-on.
| Bolted-on AI (Intercom, Zendesk) | PilotPM | |
|---|---|---|
| AI's role | Deflection layer | Primary responder |
| Context per reply | Help articles + ticket body | 200K of customer history, ARR, roadmap, every signal |
| Tool use to resolve | Limited | Native — calls APIs to unlock accounts, check plans, look up engineering tickets |
| Multilingual | Translation layer | Native to the model |
| Setup time | 4–12 weeks | 30 minutes |
| Yearly cost (mid-market) | $200K+ across 5 tools | $30–60K, one platform |
Pricing
Transparent tiers. No "contact sales for the real price" tricks.
Free
No setup fee
- ·Up to 3 seats — invite teammates to test together
- ·3 lenses (Support / Sales / Product)
- ·200 AI conversations / month — for evaluation
- ·All standard channels
- ·30-day audit log
- ·No credit card required
Starter
No setup fee
- ·Up to 5 seats — small team running PilotPM in production
- ·3 lenses (Support / Success / Product)
- ·1,000 AI conversations / month
- ·All standard channels (email, WhatsApp, App Store, chat, Slack, Discord, Reddit, Instagram)
- ·Branded outbound email
- ·Unlimited KB articles
- ·90-day audit log
Growth
No setup fee
- ·Up to 20 seats — designed for small AI-leveraged teams
- ·3 lenses (Support / Success / Product)
- ·10,000 AI conversations / month
- ·All standard channels (email, WhatsApp, App Store, chat, Slack, Discord, Reddit, Instagram)
- ·Unlimited KB articles
- ·SSO + 90-day audit log
Business
No setup fee
- ·Up to 25 seats
- ·All 5 lenses unlocked
- ·50,000 AI conversations / month
- ·All channels + outbound webhooks
- ·SOC 2 Type II evidence packs
- ·1-year audit log retention
- ·Dedicated CSM, SLA
Enterprise
No setup fee
- ·Unlimited seats + 7-year audit retention
- ·Custom DPA, regional hosting, named engineer
- ·On-prem deployment option
- ·Custom channel adapters
Add-on modules
Bolt Retention, Engage, and Voice onto any plan — about half what the incumbents charge, on one AI brain and one data spine.
Retention
Replace ChurnZero. Autonomous, goal-based churn-prevention plays on your health + renewal signals — at ~half the price.
Engage
Replace Braze. Multi-channel lifecycle messaging on the same data spine — 100k MAU included on Growth.
Voice
AI-native voice: live transcript → summary → auto-ticket, click-to-call, and call recording.
Founding Customer pricing: first 10 customers lock in their tier rate forever. Talk to us before March 2027.
How we compare
Honest side-by-sides with the tools you're probably already using.
How we run.
One founder. A handful of agents that monitor, develop, and patch the product 24/7. Profitable from customer one. Built to grow with you, not to chase scale.
No SDR pipeline you'll see in 6 months. No "next-generation platform" rebrand in 18. The same product gets sharper every week — that's the deal.
Most founders we talk to are paying $80K+/year for tools that should be one tool.
30 minutes with us, you'll know if we're it.